Admin manager

We’re looking for a vibrant and outgoing individual who is passionate about customer care to join our team as the Front of House Customer Care Manager. If you love helping people, enjoy working in a dynamic team, and are ready for new challenges, this role is for you.

About You

  • Fun, friendly, and outgoing with a desire to excel in customer care.
  • Efficient and a smart, fast learner.
  • Enthusiastic about personal development.
  • Results-focused, with excellent communication skills.
  • Accountable, detail-oriented, and organized.
  • A team player who can also take initiative.
  • Open-minded and eager to learn new systems and methods.
  • Resilient, adaptable, and thrives on feedback.
  • Empathetic with the ability to create rapport and make patients feel welcome.
  • Can work under pressure in a busy environment.
  • Proactive with the ability to contribute ideas and insights.
  • Able to work independently and as part of a team.

IT Skills

  • Excellent IT skills, including intermediate to advanced Excel, Word, and Google Suite.
  • Ability to design and create social media posts using programs like Canva.

About the Role

  • Full-time position working alongside our experienced practice manager and osteopaths.
  • Providing an exceptional patient experience.
  • Supporting various aspects of the business with a focus on patient care.
  • High computer literacy required, but receptionist experience is not essential.
  • Comprehensive onboarding process to train you for the role.
  • General administrative duties with a need for lateral thinking and a can-do attitude.

Duties & Responsibilities

  • Patient care and excellent receptionist service.
  • Diary management.
  • Front of house management.
  • Stats and accounts.
  • Auditing day-to-day processes.
  • Stock management.
  • Housekeeping and waste management.
  • Support with development and marketing projects.
  • Miscellaneous errands and PA duties for business directors.

Skills & Mindset

  • Accuracy and accountability.
  • Excellent rapport building skills in person and by phone.
  • Organizational and time management skills.
  • Ability to meet deadlines and complete tasks efficiently.
  • Strong communication skills, both verbal and written.
  • Strong organizational skills with the ability to prioritize tasks effectively.


  • Must have the right to work and live in the UK.

Apply for this role

If you tick all of our boxes (and we tick all of yours!) then please get in touch. And if you think you have most of what we’re looking for but not every single thing, go ahead and apply – we’d still love to hear from you! Send your CV and a cover email to, telling us why you think you’d be a good fit for the role.